By placing a booking with Event Hire Kent, you agree to the terms and conditions outlined below. These terms are designed to ensure a clear, safe and reliable hire service for both our customers and our team.
All bookings are subject to availability and are only confirmed once we have received the required booking information and any agreed deposit or payment.
Event Hire Kent is fully insured up to £5,000,000. We also offer special personalised quotes for different event packages, depending on the hire items required, location, event type and hire period.
Booking Terms
All bookings are subject to availability. A booking is only confirmed once the required details have been provided and any agreed deposit or payment has been received.
Please ensure all information supplied at the time of booking is accurate, including the event date, location, venue details, access information and hire items required.
Hire Period
The hire period will be agreed at the time of booking. Delivery, setup and collection times will be arranged in advance and may vary depending on location, access, event type and other bookings on the same day.
Hire items must be available for collection at the agreed time unless otherwise arranged with us beforehand.
Additional charges may apply for overnight hire, depending on the items booked, event location and collection arrangements.
Delivery & Setup
We can deliver, set up and collect your chosen hire items. Please ensure the setup area is clear, safe and accessible before our arrival.
For indoor events, please let us know about any access restrictions, stairs, lifts, parking arrangements or venue rules before the booking date.
For outdoor events, the setup area must be suitable, level and free from hazards such as sharp objects, animal mess, broken glass, debris or uneven ground.
Additional charges may apply for bookings outside of Kent. Any extra delivery or travel costs will be confirmed before your booking is agreed.
Access Requirements
It is the customer’s responsibility to ensure we have suitable access to the event location. If we are unable to safely deliver or set up the hire items due to poor access, lack of space or unsuitable ground conditions, the booking may be affected.
Please provide accurate information about your venue, garden or event space when making your enquiry.
Safety
The safety of our customers and guests is extremely important. Hire items must be used responsibly and in accordance with any instructions provided at setup.
Children must be supervised by a responsible adult at all times when using inflatables, soft play or party equipment.
Customers must not move, alter, dismantle or interfere with any hire items once they have been set up by our team.
Weather Conditions
Outdoor bookings may be affected by weather conditions. Inflatables and certain hire items may not be suitable for use in heavy rain, strong winds or unsafe weather conditions.
If weather conditions make it unsafe to deliver, set up or use any hire items, we reserve the right to cancel, postpone or adjust the booking for safety reasons.
Damage & Loss
The customer is responsible for the hire items during the agreed hire period. Any damage, loss or excessive cleaning required may result in additional charges.
Please do not allow food, drink, face paint, chewing gum, glitter, confetti, silly string, sharp objects, pets or unsuitable footwear on or near hire items unless agreed in advance.
Payments & Deposits
A deposit may be required to secure your booking. The remaining balance must be paid by the agreed date or on the day of the event, depending on the arrangement confirmed at booking.
Bookings are not fully confirmed until payment terms have been agreed.
Special personalised quotes are available for different packages. Package prices may vary depending on the hire items selected, hire duration, delivery location, setup requirements and any additional services requested.
Cancellations
If you need to cancel your booking, please let us know as soon as possible. Cancellation terms may vary depending on the notice given, the hire items booked and whether the booking date can be reallocated.
Deposits may be non-refundable once a booking has been confirmed.
Customer Responsibility
The customer is responsible for ensuring that the hire items are used safely and appropriately throughout the hire period.
The customer must ensure that all guests follow any safety instructions provided and that the hire items are not misused, damaged or moved from the agreed setup area.
Suitability Of Hire Items
It is the customer’s responsibility to provide accurate details about the event, venue, available space and intended use. We will advise where possible, but final suitability may depend on access, space, surface, ceiling height, power availability and weather conditions.
Collection
Hire items must be returned in the same condition as they were supplied, allowing for normal use. Please ensure the collection area remains accessible at the agreed collection time.
If collection is delayed due to access issues or customer circumstances, additional charges may apply.
Additional charges may also apply where overnight hire has been arranged or where collection is required outside the standard agreed hire period.
Changes To Bookings
Any changes to your booking must be requested as early as possible. We will always do our best to help, but changes are subject to availability and may affect the final hire price.
Insurance & Liability
Event Hire Kent is fully insured up to £5,000,000 for added peace of mind.
Event Hire Kent will not be responsible for injury, loss or damage caused by misuse of hire items, failure to follow safety instructions, unsuitable supervision, unsafe venue conditions or circumstances outside of our control.
Contact Us
If you have any questions about these terms and conditions, please contact us before placing your booking.
Event Hire Kent
Email: eventhirekentltd@gmail.com
Phone: 07957 054765